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Operational excellence, as a service

Your clinic's growth, run end to end.

Strategy, ads, an AI agent, CRM, clinic system and live numbers. One team runs it, with one expert beside you.

Get early accessSee how it works

Trusted by clinics and health brandsTrusted by clinics

Step 01Plan

We start with your goals.

Our marketing consultants sit with you first. We agree on what growth means for your clinic, who your patients are and where to find them. Then we set targets we can measure every month.

  • Goals set with consultants
  • Who each treatment is for
  • The right channel mix
  • Monthly targets you track

Where this step sits in the journey: Strategy

Tech TraxGrowth plan

Nour Skin & Laser Clinic

Sample data

Goals

  • Grow laser and skin bookings
  • Sell more treatment packages

Target patients

  • Women 25 to 45, Cairo and Giza
  • Returning patients due for a session

Channel mix (sample)

  • Instagram45%
  • Facebook35%
  • Lead forms20%

Monthly targets (sample)

Leads
900
Bookings
300
Cost per paying patient
EGP800

Step 02Attract

Ads that bring the right patients.

We target the patients your plan calls for and run growth ads across every social channel. We review your content and create new content, so every post and ad sounds like your clinic.

  • Targeting and growth ads on every social channel
  • Ad chat leads traced back to their ad
  • Your content reviewed before it goes out
  • New content created for your clinic

Where this step sits in the journey: Ads

Tech TraxCampaigns

Sample data

  • Instagram

    Click to message

    Glow for the season

    Send message

    42 chats from this ad

  • Facebook

    Lead form

    Laser hair removal, done right

    Get a call back

    18 call-back requests

New reel: Hydrafacial in 60 seconds

In review
  • Sounds like your clinicpending
  • Services and prices checkedpending
  • Cut for Reels and Storiespending

The Tech Trax content team is reviewing

Step 03Answer

An AI agent that knows your clinic.

Your first line on WhatsApp, Instagram and Messenger, day and night. Trained on your own services, prices and tone, it answers, qualifies, books and hands the chat to your team when a person should take over.

  • WhatsApp, Instagram and Messenger, 24/7
  • Moderates comments on your posts
  • Qualifies leads and creates them for you
  • Books straight into your clinic calendar
  • Understands voice notes
  • Hands over to your team, with a reason

Where this step sits in the journey: Conversation · Lead

Nour Skin & Laser ClinicAI agent

Today, 11:42 pm

Hi, how much is a Hydrafacial?

Behind the chat

Sample data

  1. Not yet: Lead created

  2. Not yet: Booked

  3. Not yet: Comment moderated

  4. Not yet: Handed to your team

Step 04Convert

Every team, every lead, one system.

Give each team its own pipeline on one CRM. Automations follow up for you, approved WhatsApp templates reach patients after the 24-hour window, every lead has a full timeline, and recorded calls get an AI score out of 100.

  • Separate pipelines for separate teams
  • Automations that follow up for you
  • WhatsApp templates, submitted and tracked
  • A full timeline for every lead
  • Team calling with AI call scores
  • Shifts, attendance and leave built in

Where this step sits in the journey: Lead · Booking

Tech TraxPipelines

Sample data

31 leads

  1. New lead12 leads

    • Nada H.

      Hydrafacial

      Source: Instagram. Owner: Hedaya Malak.

  2. Contacted9 leads

    • Omar M.

      Hair removal

      Source: Facebook. Owner: Ali Farag.

  3. Qualified6 leads

    • Nour E.

      Skin consult

      Source: WhatsApp. Owner: Sara Ahmed.

  4. Booked4 leads

    • Yasmin T.

      Fillers

      Source: Instagram. Owner: Hedaya Malak.

Automation

Sample data

Win back no-shows

Active

Test run passed · Logged in the audit log

  1. WhenAppointment marked no-show
  2. Wait1 day
  3. ThenMove to the Follow-up pipeline
  4. ThenAlert the lead owner
  5. ThenEmail the customer

WhatsApp template

Sample data

visit_reminder

ApprovedUtilityQuality: High

Sample values

Hi Nada, your visit at Nour Clinic is tomorrow at 7:30 pm. Reply 1 to confirm or 2 to change the time.

ConfirmChange time

Call score

Sample data

86 out of 100

Pass

Omar Marmoush · 6 min 12 s

Coaching

Ask about the patient's budget before you name the package.

  • Opening18/20
  • Discovery16/20
  • Pitch17/20
  • Closing15/20
  • Compliance20/20

Step 05Operate

From booked to billed, one profile.

Appointments, the waiting room, patient records, visits and billing, all on the same customer profile as your CRM. The lead and the patient are one person. Finance, inventory and online payments run here too.

  • Appointments and a live waiting room
  • Patient records, history and doctor notes
  • In-clinic visits and video consultations
  • Billing per visit: cash, card, bank or wallet
  • One profile shared with your CRM

Where this step sits in the journey: Booking · Visit

Tech TraxPatient profile

Nada Hafez

One profile

Same person, both systems

CRM

Lead source
Instagram ad
Conversation
Instagram DM · 14 messages
Pipeline
Sales · Booked

Clinic system

Booked visit
Hydrafacial · Thu 7:30 pmDr. Mona Sherif
Visit status
Checked in
Invoice
EGP 1,500Paid
  1. Ad click
  2. Chat
  3. Lead
  4. Booked
  5. Visit
  6. Paid

Waiting room · Today

Sample data

  • 7:00 pmSara SamirIn room
  • 7:30 pmNada HafezBooked
  • 8:15 pmMohamed ElnenyBooked

Step 06Measure

See what every pound turned into.

Insights Hub follows your money from ad spend to package sold, channel by channel, on one live dashboard. It also scores your agents, tracks renewals due and answers questions about your numbers in plain language.

  • Spend to package sold, per channel
  • Cost per paying patient, always current
  • Agent scorecard: answer rate, bookings
  • Renewals due, late and lapsed
  • Ask your data in plain language
  • A private dashboard for your clinic
  • Strategy
  • Ads
  • Conversation
  • Lead
  • Booking
  • Visit
  • Package
Tech TraxInsights Hub

Sample data

This monthLive
StepCountCost per step
SpendEGP 120,000
Conversations4,800EGP 25 each
Leads1,920EGP 63 each
Bookings640EGP 188 each
Visits480EGP 250 each
Packages144EGP 833 each

Cost per paying patient

EGP 833

12% lower than last month

Renewals

64Due

  • On time41
  • Late15
  • Lapsed8
AgentAnswer rateBookings
Hedaya M.92%48
Karim A.87%41
Giana F.78%29

Ask your data

Question: Which channel brought the cheapest paying patients this month?

Answer: Instagram. EGP 710 per paying patient, 18% lower than Facebook.

Answered from your live numbers only.

Your business expert

One expert, at every step.

A dedicated business expert works with your clinic from the first plan to the last number. One person who knows your goals, watches the results and pushes every step toward operational excellence.

Ferial Ashraf

Business expert, Tech Trax

Working with Nour Skin & Laser Clinic

  1. Strategy
  2. Ads
  3. Conversation
  4. Lead
  5. Booking
  6. Visit
  7. Package
  • Weekly review
  • Monthly strategy
  • Every step, one contact

Sample data

How clinics work with us

Take it all, or pick what you need.

The full package runs everything together, with one expert and one connected system. Need only part of it? Every service also works on its own.

Recommended

Full package

Every service below, run by one team as one connected system, with a dedicated business expert. One path from first ad to package sold.

Get early access

  • Strategy

    Goals, target patients and a growth plan.

  • Performance ads

    Targeting and growth ads on every social channel.

  • Content

    Your content reviewed, new content created.

  • AI agent

    Answers, qualifies and books on WhatsApp, Instagram and Messenger.

  • CRM

    Pipelines, automations, templates, calling and team HR.

  • Clinic system

    Appointments, records, visits and billing on one profile.

  • Insights Hub

    One live dashboard from ad spend to package sold.

  • Call intelligence

    Team calls recorded, scored out of 100 and coached.

Early access

Get early access for your clinic.

Tell us about your clinic. Our team will reach out on WhatsApp to learn your goals and show you where to start.

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Questions, answered.

  • We run your clinic’s growth with you, end to end. Strategy, ads, content, the AI agent, CRM, clinic system and insights work as one system, run by one team, with a dedicated business expert beside you at every step.

  • Yes. The full package works best because every step feeds the next, but every service also works on its own. Pick the modules you need in the form and we’ll start there.

  • We train it on your own services, prices, doctors, FAQs and tone, drawn from your clinic’s documents. Your team tries it in a test chat before it goes live, and it hands the chat to a person whenever one should step in.

  • You control who sees what. Each person on your team sees only what their role allows (their own, their team’s or everything), every change is kept in an audit trail, and your Insights Hub dashboard is private to your clinic, with access per user.

  • Our team reaches out on WhatsApp to learn your goals. We suggest the full package or the modules that fit, introduce your business expert and agree on a plan together.